Calance Job Opening - Content Administrator (HR)

Calance Job Opening

Job Title	Content Administrator (HR) - ID:43582
Duration	3 Months
Start Date	ASAP
Job Skills	Human Resources, Technical Writing, Manual User-facing content (Customer facing)
Location	Plano, TX

FOR IMMEDIATE DETAILS about this position, please feel free to contact ANY of US:

Recruiting Contacts:
Kiana Arevalo (949) 991-8285 or (469) 325-3712 // KArevalo@calance.com
Sumit Kumar (469) 935-4505 // Sumit.Kumar@calance.com
Michell Casey (800) 732-4680 x715 // MCasey@calance.com

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** We will NOT accept 3rd Party (C2C) Contractors **
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Position: Content Administrator (HR)
JOB REF#: 43582 1423206
Duration: 4+ Months (On-going Contract)
Location: HYBRID - Plano, TX 75024 (REMOTE)
Pay Rate: $28.00 - $34.00 PER HOUR (W2 Only)

HYBRID: 4 day remote, 1 day onsite. After 9/25 it will move to 4 days onsite, 1 day remote

Content Admin writes informative articles relating to human resources topics for the AskHR Knowledge Library. Their goal is to conduct research, collaborate with teams across the organization, and produce knowledge articles that guide internal teams members’ HR cases to resolution. They will build and maintain the knowledge library, finding opportunities for article creation, and conducting regular audits for article relevancy and accuracy. They will provide clear, consistent, and concise writing. They are skilled in generalizing questions and broadening topics to make knowledge articles consumable for the widest audience possible. They are adept at explaining complex ideas and situations in succinct, easy-to-understand terms.

Writes, reviews, and revises knowledge articles to ensure compliance with AskHR content standards.
• Employs excellent writing and grammatical skills with a high attention to detail.
• Meets deadlines and manages projects effectively.
• Upholds knowledge article standards in accordance with copywriting best practices for customer-facing content.��
• Revises articles based on editorial feedback and guidance.
• Proofreads colleagues’ work and recognizes patterns of improvement for articles and knowledge library as a whole.
• Contributes to daily standup discussions concerning best practices for article creation and knowledge library growth.��
• Employs SEO principles so that articles are easily findable within knowledge base.

Manages the pipeline of content within the AskHR knowledge library to ensure quality and relevancy of the articles.
• Communicates effectively with different groups across the organization.
• Collaborates with subject-matter experts (SMEs) and relevant teams to proactively collect, edit, and create new content in alignment with AskHR voice.
• Conducts research in specific topic areas and properly cites article sources.
• Audits expiring content and keeps knowledge articles current.
• Works closely with AskHR front line Experience Team to understand and resolve gaps in the knowledge library.
• Partners with communications teams to ensure knowledge library is aligned before the communication are launched to team members.��
• Reads daily communications from various locations to develop or revise article content.
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Owns a portfolio of content categories within the AskHR knowledge base. Possible categories will own, include: benefits and employee total rewards, compensation, policy, career development, payroll, time reporting, etc.
• Optimizes the quality, relevancy, and completeness of the content to achieve an 80% Tier 1 resolution rate within each respective category.
• Serves as content advisor during periods of change within their respective categories.
• Anticipates and consults with Content Owner on which categories need to be pursued or uplifted due to major upcoming change points, seasonality, or trends in Asker demand.
• Supports onboarding of new SMEs and new categories.
• Partners with SMEs to maintain quality and integrity of each knowledge base category as it grows.

Contributes to growth of AskHR as a service.
• Utilizes understanding and experience of knowledge processes to contribute to both technical and process-based platform improvement opportunities.
• Participates in discussions with Experience Team and Product Owner regarding platform enhancements.
• Contributes to the upkeep and maintenance of the AskHR style guides, onboarding guides, and knowledge library audit guidelines.
• Stays informed of writing standards to optimize customer-facing content for consumption on mobile and chat.

REQUIRED SKILLS/EXPERIENCE:
• 1+ year of Technical Writing skills/experience
• Experience developing Manual User-facing content (Customer facing)
• Some Journalism experience/background or story telling/research skills high preferred, but not required
• Research background in HR
• Training, creating training materials, knowledge on SEO works (Currently this team uses Service Now)
• Business/academic writing experience
• Passion for all things grammar
• Strong team attitude
• Excellent research and analytical skills
• Storytelling abilities
• Interest or background in writing human resources-focused articles
** MUST provide Writing Samples (links in resumes) **

DESIRED SKILLS/EXPERIENCE:
• Some Journalism experience/background or story telling/research skills high preferred
• Project management experience
• Education: Degree in Journalism or Communications or equivalent experience
• Professional technical writing experience
• User experience design
• Understanding of customer insights and analytics
• Design thinking / human centered design experience
• Cross-functional leadership
• Microsoft Office 365 Proficiency
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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans

ATL-DOM01

*CONTACT US*		*ABOUT CALANCE*
recruiting@calance.com ATL-DOM01		Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service, Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India, Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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