Calance Job Opening - Service Desk Specialist or IT Help Desk (Bilingual: French/English)

Calance Job Opening

Job Title	Service Desk Specialist or IT Help Desk (Bilingual: French/English) - ID:43580
Duration	6 Months to Hire
Start Date	ASAP
Job Skills	Support, IT Support
Location	Dallas, TX

FOR IMMEDIATE DETAILS about this position, please feel free to contact ANY of US:

Recruiting Contacts:
Kiana Arevalo (949) 991-8285 or (469) 325-3712 // KArevalo@calance.com
Sumit Kumar (469) 935-4505 // Sumit.Kumar@calance.com
Michell Casey (800) 732-4680 x715 // MCasey@calance.com

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** We will NOT accept 3rd Party (C2C) Contractors **
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Position: Service Desk Specialist or IT Help Desk (Bilingual: French/English)
Job Ref #: 43580
Duration: 6 Months to Hire (Contract To Hire)
Location: ONSITE - Dallas, TX 75225
Pay Rate: OPEN/Market Rate (W2 Only)

This role is 100% ONSITE, no remote work is offered

SHIFTS AVAILABLE:
1st Shift: 7am - 4pm
2nd Shift: 4pm - 1am
3rd Shift: 10pm - 7am

Seeking to hire several Service Desk Specialists to support a 24/7 Call Center, troubleshooting technical issues for PC's, Laptops, Software/Hardware and Peripherals.

Responsibilities Include:
• Providing Technical HELP DESK/DESKSIDE, over the phone support (30 calls a day average).
• Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
• Work with Laptops, PCs, Mac's, and peripherals issue
• Triage Level I and Level II trouble tickets
• Resolve print, network and connectivity issues
• Interface with infrastructure, database, and development personnel
• Actively contribute to ongoing process improvement
• Performs other duties or special projects as assigned
• Ability to complete multiple simultaneous projects in a timely manner
• Make regular changes in both Active Directory and Office 365 environments

REQUIRED SKILLS/EXPERIENCE:
** MUST speak fluent French and English**
• 2+ years of experience providing Technical Help Desk or Service Desk support (Hardware/Software)
• Excellent communication, documentation and customer service skills
• Experience working with cellular support (Android and iOS)
• Experience working with Windows (PC) and Macintosh and peripherals issue
• Experience working with Citrix
• Experience providing cellular support (Android and iOS)
• Experience providing virtual support
• Experience installing, maintaining and troubleshooting Windows OS (Windows 7, Windows 10) and Office 365
• Experience using ticketing systems, such as Remedy or ServiceNow or other ticketing systems
• Experience using SCCM and Active Directory
• Excellent communication and customer service skills

Other Requirements:
• Must be able to pass a 10 panel drug test and Criminal background check
• Must have a valid driver's license and reliable transportation
• Must be able to work ONSITE full-time, no remote work offered.
• Must be able to interview ONSITE

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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans

Pay Range - 00.00

ATL-DOM01

*CONTACT US*		*ABOUT CALANCE*
recruiting@calance.com ATL-DOM01		Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service, Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India, Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

Warning About Recruiting Scams

While we encourage you to apply for jobs at Calance, please beware of recruiting scams contacting individuals for job vacancies, asking for assessments and personal information. Please beware of emails from calanceusa.com email id, which is NOT a legitimate Calance email address. Please be vigilant in confirming that official Calance emails include the @calance.com email address domain. If in doubt, please visit the Calance website at https://www.calanceus.com and contact us if you have any concerns.

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