Calance Job Opening - SAP S/4 Service Cloud Consultant

Calance Job Opening

Job Title	SAP S/4 Service Cloud Consultant - ID:43305
Duration	6 Months
Start Date	ASAP
Job Skills	UTILITIES INDUSTRY; Utilities Call Center
Location	Tacoma, WA

FOR IMMEDIATE DETAILS about this position, please contact Goutham Venkatesh @ (469) 902-9220 // GVenkatesh@calance.com

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Position: SAP S/4 Service Cloud Consultant (Utilities)
JOB REF#: 43305
Duration: 6+ Months (Contract)
Location: ONSITE - Tacoma, WA 90409
Pay Rate: $75.00 (W2) / $80.00 (INC/C2C)

**LOCAL CANDIDATES ONLY**

Seeking to hire a SAP Service Cloud Solutions Consultant who has worked with a Utilities company.

Schedule: MON-FRI, working onsite 4 days per week

Responsibilities include:
•�Analyze client business processes and requirements to develop tailored SAP Service Cloud Utilities Call Center solution
•�Configure and hands on with the testing of SAP Service Cloud Utilities Call Center solution to ensure they are aligned with business requirements
•�Provide expert guidance on utilities industry best practice with SAP Service Cloud Utilities Call Center Solution
•�Manage project work and customer expectations throughout the project life cycle
•�Review and provide guidance to functional team in business process document/functional specs write-up; configure the system and problem solving
•�Collaborate with cross-functional teams both internal and external, including developers and offshore teams

REQUIRED SKILLS/EXPERIENCE:
•�Must have experience working for a Utilities company, following utility business processes, especially in customer service: customer interaction, account identification and MIMO process
•�Hand-on experience in configure SAP Service Cloud and SAP S4HANA IS-U for system integration
•�In-depth understanding of SAP ISU data model
•�In-depth understanding of SAP Service Cloud Project Life Cycle in pre and post go live activities
•�In-depth understanding of MIMO process
•�In-depth understanding of SAP Service Cloud Utilities Call Center standard functionalities
•�In-depth understanding of data replication between SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
•�In-depth understanding of the extensibility framework of SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
•�Been part of at least one green field end-to-end SAP CRM 7.X Utilities Call Center implementation
•�Excellent oral communication skills, solid work history

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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plan (Cigna)
- HMO/PPO Dental programs (Cigna)
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans

ATL-DOM01

*CONTACT US*		*ABOUT CALANCE*
recruiting@calance.com ATL-DOM01		Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service, Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India, Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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