Calance Job Opening - Digital Technical Lead - Salesforce (Core, Service Cloud, Marketing Cloud)

Calance Job Opening

Job Title	Digital Technical Lead - Salesforce (Core, Service Cloud, Marketing Cloud) - ID:42885
Duration	1 year
Start Date	ASAP
Job Skills	Salesforce Core, Service Cloud and Marketing Cloud
Location	Torrance, CA

FOR IMMEDIATE DETAILS about this position, please contact MICHELL CASEY at (949) 860-4715 or MCasey@calance.com

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** We will NOT accept 3rd Party (C2C) Contractors **
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Position: Digital Technical Lead - Salesforce (Core, Service Cloud, Marketing Cloud)
JOB REF#: 42885 - JIH5JP00003227
Duration: 12+ Months (On-Going Contract)
Location: HYBRID - Torrance, CA 90501
Pay Rate: OPEN/Market Rate (W2 Only)

**YOU MUST BE LOCAL, we will NOT consider ANY NON-LOCAL Candidates**

HYBRID: This role is 90% REMOTE/ 10% ONSITE

Technical Lead or Senior Architect to join our Digital Product Team for their distinguished Insurance Websites, Mobile app, and the Customer Service agent console. Our mission is to provide exemplary customer experience to foster trust and loyalty. We value each interaction as a brand building opportunity. You will enhance our large Salesforce (Core, Service Cloud, Marketing Cloud) instance, expand mobile solutions and focus on the quality of integrations (payment gateway, systems of record, identify management). The role is ideal for someone who thrives in a dynamic environment and is committed to using technology to solve real-world business challenges.

This is a rapidly growing Innovation and Digital DevOps (IDDO) unit, part of the Systems and Captive Finance IT Division. We serve world class captive finance and insurance organizations which finance and insure automobile, power sports, power equipment, marine, jet and insurance offerings and more. This department is reshaping our digital landscape through expert Technical Leadership.

RESPONSIBILITIES INCLUDE:
• Act as the primary technical contact for Salesforce and mobile related queries within the organization, liaising with both internal stakeholders and external vendors
• Oversee and drive the design, architecture and implementation of Salesforce Core, Service Cloud and Marketing Cloud to enhance customer experience and agent efficiency
• Collaborate with cross-functional teams to develop and optimize mobile applications for iOS and/or Android with Salesforce, enhancing functionality across both digital channels
• Lead the integration and implementation of payment gateway improvements, ensuring secure and efficient transaction processing
• Roadmap and evangelize our digital transformation across mid-term and long-term plans. Utilize platform roadmap to maximize our product roadmap
• Develop and maintain comprehensive project and operations documentation, including system configurations, maintenance schedules and upgrade strategies
• Monitor system performance and technical debt, resolving technical issues, discerning root cause and implementing improvements to maintain service levels and user satisfaction
• Ensure compliance with industry standards and maintain a high level of system security and reliability
• Manage a team of 1-2 direct or indirect reports, providing guidance and support
• Experience providing leadership and audit of offshore developers and architects

REQUIRED SKILLS/EXPERIENCE:
• Proven experience as a Technical Lead or Senior Architect within a large Salesforce environment, with a strong focus on payment gateway integration
• In-depth knowledge of Salesforce Core and Service Cloud functionalities, with proven track records in complex and successful integrations and implementations
• Experience leading the design, architecture and implementation of Salesforce Core, Service Cloud and Marketing Cloud to enhance customer experience
• Proficiency in developing high visibility mobile solutions (iOS and Android platforms)
• Self-starter with reliable follow-through, interested in problem solving with data-driven analysis
• Experience managing teams, with excellent leadership, communication and interpersonal skills
• Education: Bachelor's degree in Computer Science, Information Technology or related field

DESIRED/NICE TO HAVES:
• Salesforce certifications, particularly Salesforce Architecture and Development
• Knowledge of CRM platforms and integration tools
• SAFe Agile methodology

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Calance Consultant Benefits Offerings:
- H1 Transfer/Green Card Processing
- EPO/PPO Medical Plan (Cigna)
- HMO/PPO Dental programs (Cigna)
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans

ATL-DOM01

*CONTACT US*		*ABOUT CALANCE*
recruiting@calance.com ATL-DOM01		Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service, Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India, Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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