Calance Job Opening - IT Coordinator

Calance Job Opening

Job Title	IT Coordinator - ID:42214
Duration	Permanent
Start Date	ASAP
Job Skills	Power Automate, PowerBI, Sharepoint
Location	Irvine, CA

Our client is looking to hire a IT Coordinator, The role is to ensure proper IT system operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate, while ensuring high levels of customer service quality and availability. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.

Responsibilities

Acquisition & Deployment
� Deploy company approved software and applications as requested by end users and IT team.
� Use Mobile Device Management tool as necessary to deploy and manage company approved software and applications.
� Identify the need of IT Devices/Peripherals (Monitors, Keyboard, Mouse, AC Power Adapter, Printer, Scanner, Headsets, etc.) and inform the need to Senior IT Coordinator.

Operational Management

Daily Operation Support
� Provide first contact support of incoming requests to the service desk via telephone, email, chat, and remote accessing tool to ensure courteous, timely, and effective resolution of end-user issues.
� Build rapport and elicit problem details from service desk users.
� Prioritize incidents and service requests.
� Escalate incidents with accurate documentation to supervisor, when required.
� Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
� Use remote tools and diagnostic utilities to aid in troubleshooting.
� Research solutions through internal and external knowledgebase as needed.
� Identify and learn appropriate software and hardware used and supported by the organization.
� Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware diagnostics, delivery of peripherals, or other fixes as determined.
� Contact supervisor when trouble shooting with or without warranties are necessary by IT hardware vendor.
� Setup replacement laptop PCs, iPads, and other Information Devices by installing and setting up the necessary company approved software and applications (such as Outlook, MS Office, antivirus and EDR software, etc.).
� Manage email address maintenance (setup/modify forwarding email address, address change, etc.), IT device registration, etc. using a company workflow system.
� Manage user account maintenance (create, modify, disable) for systems managed by IT Team.
� Periodically record print counts of all printers used in the office and report it to the vendor and management.

New Hire & Termination Support
� Setup a new user ID and an email address for newly hired employees and newly arrived expats, and notify all related teams (Admin, HR, QA, IT, Business, etc.).
� Setup new laptop PCs and other Information Devices by installing and setting up the necessary company approved software and applications (such as Outlook, MS Office, antivirus and EDR software, etc.) for newly hired employees and newly arrived expats.
� Create a necessary user account for systems managed by IT Team.
� Participate in the new employee training to explain IT related topics (Information Device Usage, IT Security Policy, etc.)

Information Device and Asset Management
� Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals in the office.
� Maintain the up-to-date Information Device and Asset usage information (device name, purchase date, current and old used location and user information).

Position Requirements

Formal Education & Certification
� College diploma or university degree in the field of computer science and/or 5-7 years equivalent work experience.
� Certifications in CompTIA A+, HDI CSR, ITIL Foundation or a similar certification is preferred.

Knowledge & Experience
� Knowledge of basic computer hardware and networking, including command prompts with basic commands.
� Experience with desktop and server operating systems, including Windows, Office and iOS.
� Extensive application support experience with Remote Desktop and TeamViewer.
� Working knowledge of a range of diagnostic utilities, including Windows, Lenovo Vantage, etc.
� Exceptional written and oral communication skills.
� Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
� Strong documentation skills.
� Fluent English and skills to communicate well with non-native English speakers.

Personal Attributes
� Ability to conduct research into a wide range of computing issues as required.
� Ability to absorb and retain information quickly.
� Ability to present ideas in user-friendly language.
� Highly self-motivated and directed.
� Keen attention to detail.
� Proven analytical and problem-solving abilities.
� Ability to effectively prioritize and execute tasks in a high-pressure environment.
� Exceptional customer service orientation.
� Experience working in a team-oriented, collaborative environment.

Work Conditions
� 40-hour work week on-site or remote as requested by management.
� Sitting for extended periods of time.
� Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
� Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.

Calance - the place to grow.
www.calance.com

Pay Range - $25-$31/Hr

ATL-DOM01

*CONTACT US*		*ABOUT CALANCE*
recruiting@calance.com ATL-DOM01		Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service, Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India, Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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