Calance Job Opening - Sr. Business Systems Analyst/Lead

Calance Job Opening

Job Title	Sr. Business Systems Analyst/Lead - ID:41895
Duration	12 Months
Start Date	ASAP
Job Skills	LOCAL CANDIDATES ONLY
Location	TORRANCE, CA

FOR IMMEDIATE DETAILS about this position, please feel free to contact ANY of us:

Recruiting Contacts:
KIANA AREVALO: (949) 991-8285 // Karevalo@calance.com
SUMIT KUMAR: (714) 576-7031 // Sumit.Kumar@calance.com
MICHELL CASEY (949) 860-4715 // Mcasey@calance.com

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** We will NOT accept 3rd Party (C2C) Contractors **
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Position: Sr. Business Systems Analyst/Lead
Job Ref #: 41895 - JIH5JP00002393
Duration: 12+ Months (On-Going Contract)
Location: HYBRID - Torrance, CA 90501
Rate: $70.00 per hour (W2 Only)

** MUST RESIDE within 40 Miles for Torrance, CA (LOCAL Candidates Only) **

HYBRID: Able to work ONSITE 2 Days per week is required

Project Responsibilities:
• User story activities: Coordinate and complete user story activities to remediate defect, system maintenance, and system enhancements
• Documentation: Create and maintain support documents including process maps/flows, user stories, acceptance criteria, status reports, work logs for action items, defects, testing scripts, etc.
• Advance Agile processes: Contribute to the department’s agile transformation by adopting agile principles and processes.
• Work with Business and IT teams to document user stories (requirements), process flows, UAT results, status reports
• Lead medium to large projects/initiatives in a Salesforce environment
• Research and resolve production issues, troubleshooting of the Salesforce and batch environments
• Adhoc user and SME support
• Perform Impact Analysis across multiple platforms and applications related to Salesforce changes
• Work with Salesforce Support
• Production support and field support

Operations/Production Support:
• Manage Software, Application, System Upgrades, Enhancements and Maintenance - as the business liaison of customer and associate facing systems and applications powered by SFDC.
• Support of issues from nationwide regions, centers and consumers.
• Develop and maintain reporting to use as a tool for analysis to determine trends, platform/use case performance and call center operational impact that will lead to potential user stories.
• Maintain quality standard and process documentation and participate in Sprint Reviews and Retrospectives as a key member of the Digital Delivery Center and Scrum team.

Project/Key Initiative Support:
• Manage M to L Projects/Initiatives.
• Ensure a harmonious flow of work among production support and projects.
• Partner with the Project Teams to align the production support processes for implemented Salesforce projects.
• Play a key role in the transition from project to production support.

REQUIRED SKILLS/EXPERIENCE:
• 5+ years as a Business Systems Analyst, who has worked with cross-functional teams, LEADING a variety of projects.
• 5 years of UAT script writing and executing on those scripts. (Able to write user stories and conduct their own User Acceptance Testing)
• Production support experience, worked with Help Desk/helped triage issues that report from the call centers reps.
• Experience gathering/defining and documenting requirements, developing user stories, business cases and creating/executing UAT scripts
• Experience building and maintaining business relationships and partnerships with key stakeholders, leadership, and third-party vendors
• Experience facilitate all Agile ceremonies/meetings and prioritizing multiple User Stories and activities
• Experience using project tools, such as Word, Excel, Visio, PowerPoint and MS Project
• Experience working with Agile, Waterfall methodologies and processes.
• MUST have EXCELLENT communication skills.
• Education: BA/BS degree or has relevant experience

DESIRED SKILLS:
• Experience working with either Salesforce or CRM (Customer Relationship Management) systems
• Worked in a production support environment, such as Help Desk/Call Center Reps
• Experience in a captive finance, financial services, and/or banking.
• Excellent customer service and problem-solving skills
• Adaptable with proven track record of growing responsibilities
• Working knowledge of Azure DevOps (ADO) or JIRA
• Agile methodology experience is preferred

Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plan (Cigna)
- HMO/PPO Dental programs (Cigna)
- Vision - VSP (Vision Plan Summary)
- 401K VOYA Retirement vesting program
- Paid Bi-Weekly/Direct Deposit

Pay Range - $70.00 HOURLY

ATL-DOM01

*CONTACT US*		*ABOUT CALANCE*
recruiting@calance.com ATL-DOM01		Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service, Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India, Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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