Calance Job Opening - PC Support Analyst

Calance Job Opening

Job Title	PC Support Analyst - 100% onsite - ID:41757
Duration	6 Months
Start Date	ASAP
Job Skills	Hands on and face to face support for Kodak/Rochester End User Computing, with some site server and network service tickets and duties. � Should be able to function independently to perform Day to Day – level 2 Break/fix operations, providing support for incidents, requests, and IT projects and enhancements.� � Required to Utilize Corporate IT problem Ticketing system to enter, track, and resolve service calls.� � Act as a point of escalation and Liaison with Rochester Business units. � Responsible for the immediate troubleshooting of priority Technical Issues and tickets impacting Rochester user base.
Location	Rochester, NY

POSITION SUMMARY
Hands on and face to face support for Rochester End User Computing, with some site server and network service tickets and duties.
Should be able to function independently to perform Day to Day – level 2 Break/fix operations, providing support for incidents, requests, and IT projects and enhancements.
Required to Utilize Corporate IT problem Ticketing system to enter, track, and resolve service calls.
Act as a point of escalation and Liaison with Rochester Business units. Responsible for the immediate troubleshooting of priority Technical Issues and tickets impacting Rochester user base.
Research, and resolves trending technical problems specifically impacting Rochester user base, by collecting relevant data, identifying, and evaluating options and suggesting a course of action.
In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.

ESSENTIAL FUNCTIONS/KEY RESPONSIBILITIES
Provide technical assistance and support / Break-Fix
� Configure and troubleshoot computer systems, PC / Server / Telecom hardware, software, and other computer applications.
� Installing and configuring Company Image on computer systems
� Enforce hardware and operating system standards.
� Updating the company Knowledge base with tech tips and brief documents
� Responsible for the immediate troubleshooting of Urgent Technical Issues
� Research, and resolve technical problems.

Other Responsibilities
� Providing technical support on-site or via remote-access systems.
� Offer Technical support to company staff and troubleshoot computer problems.
� Install and update company software and hardware as needed.
� Anticipate and report the cost of replacing or updating computer items.
� Achieving computer stem objectives through collecting relevant data, identifying, and evaluating options and suggesting a course of action
� Take care of the proper deployment of new OS updates and security patches
� Follow up on closed tickets to ensure customer satisfaction.
� Hands on support for on Rochester site server and network service requests
� On site asset management

Project work

SKILLS/KNOWLEDGE
Years of Experience
� Need to be a team player, with excellent customer skills in a demanding high-volume manufacturing and technical site.
� Drive and/or participate in process improvement initiatives.
� Need to have effective communication skills.
� Adhere to standard operating processes, procedures, and policies.
� Willing to meet people, find improvement opportunities.
� Will be on site and require moving between various buildings, and sites within Rochester (car is required)

Desktop/Server/Network field experience
� Dell, MAC hardware and support experience desired
� Strong Windows Operating XP, Win 7 Win10
� Microsoft 0365 experience
� OSX, iOS & Android, and Intune or (MDM like) experience
� iPhone and Android Phones hardware support experience
� Windows Server Admin experience
� General VMware System Admin skills

Pay Range - 30-38/hr

ATL-DOM01

*CONTACT US*		*ABOUT CALANCE*
recruiting@calance.com ATL-DOM01		Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service, Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India, Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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