Calance Job Opening - IT Support Service Analyst (M-F 2PM-10PM)

Calance Job Opening

Job Title	IT Support Service Analyst (M-F 2PM-10PM) - ID:41686
Duration	Permanent
Start Date	ASAP
Job Skills	Microsoft certifications (Microsoft Office Master) ITIL v4 FoundationA A minimum of two (2) years of experience working within a technical support function Experience working within the ITIL v3 or v4 Framework in a previous role
Location	Los Angeles, CA

Global Technology Support Analyst

About the Role
The�Global Technology Support Analyst I�is an integral part of the�Technology�team.�This role will be responsible for�working in the Global Technology Support Center (“GTSC”) which operates 24 hours a day, 7 days a week, providing technical support to lawyers, paralegals, and staff via voice, email, and chat media channels, while handling escalations from Technology teams located in each of our global offices.�This role will be located in our�Global Services�office in Los Angeles, CA.�Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Responsibilities & Qualifications
Other key responsibilities include:
Providing first- and second-line support to the employees using various firm applications and systems, including Windows 10,� Office 365, iManage, Litera Change Pro, Intapp Time (DTE), and Adobe Acrobat
Logging and tracking all support requests in our Service Management Toolset (ServiceNow)
Providing Incident Response Management for major incidents experienced across the firm
Providing remote access support, including wireless connectivity, VPN and VDI Services
Supporting mobile collaboration using Blackberry Work apps

We’d love to hear from you if you:
Exhibit proficiency in MS Word, including the ability to use styles, automatic paragraph numbering, section breaks, table of contents, footnotes, headers and footers, tables, columns, mail merge, and cross-referencing
Demonstrate proficiency in MS Excel, including the ability to create and edit spreadsheets, create and edit formulas, data manipulation (sorting, filtering, subtotals, cell concatenation, formatting spreadsheets, and formatting for printer)
Display proficiency in MS PowerPoint, including the ability to create master slides, format slides, apply animation and special effects, various ways to print slides, and how to insert objects, pictures, and files

And have:
A High school diploma or an equivalent, with a Bachelor’s degree or equivalent in Computer Science or Information Systems, preferably
Microsoft certifications (Microsoft Office Master)
ITIL v4 FoundationA
A minimum of two (2) years of experience working within a technical support function
Experience working within the ITIL v3 or v4 Framework in a previous role

Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in the comprehensive benefit program which includes:
�
Healthcare, life and disability insurance
A generous 401k plan
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
Professional Development programs
Employee discounts
And more!

Pay Range - $75-85K

ATL-DOM01

*CONTACT US*		*ABOUT CALANCE*
recruiting@calance.com ATL-DOM01		Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service, Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India, Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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