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Calance Job Opening

Job TitleIT Support Technician - ID:39694
DurationPermanent
Start DateASAP
Job Skills Must have 2+ years of experience of working in a similar role.
 1st/2nd line support of IT related issues covering PC’s, laptops, mobile devices, telephony and networking.
 Experience using/supporting O365.
 Experience with MDM and end point security
LocationAnaheim, CA
Date Posted08/15/2022

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IT Support Technician (Onsite + Remote)

The IT support technician role is a key role in our Infrastructure & Operations organization. The Support Technician will be responsible for desktop & server-side management with a primary focus on providing technical remote support and onsite support for some of our clients in southern California on need basis.

Reporting to the IT Manager you will understand networks across multiple sites and be on hand to advice on solutions to ensure the smooth running of our client operations.

This is a hands-on role where the requirement to support users face to face is a vital requirement.

Key Responsibilities:
 Day to day support for desk-based and remote users.
 Administration of user accounts and security permissions on various platforms.
 Support and Administration for O365.
 Providing Helpdesk/Web support through email tickets and telephone to users.
 Ownership and management of all calls taken, including responsibility for the resolution, escalation and final call close.
 To advise all company staff on the effective use of IT facilities to meet their business needs.
 To administer all aspects of the local IT infrastructure including communications, office equipment, PCs, peripherals, software, networks and servers.
 To follow and apply IT policies and procedures accordingly.
 To escalate IT issues as appropriate to a Senior IT Management
 Laptop imaging, software installations and configurations including Operating System.
 Monitor and support live video conferencing.
 Hardware rollouts and refreshes.
 Provide support for telecoms and mobile devices.
 Provide coaching to end users.
 Plan and implement staff relocations around the office
 Local server installation/changes.
 Active Directory User Maintenance File Systems, Directory Structures and User Rights
 Configuring desktops/laptops/printers.
 Maintaining asset register and audit checks.
 Installing, troubleshooting and maintaining printers.

Essential Skills and Experience Required:
 Must have 2+ years of experience of working in a similar role.
 1st/2nd line support of IT related issues covering PC’s, laptops, mobile devices, telephony and networking.
 Experience using/supporting O365.
 Experience with MDM and end point security
 Working knowledge of Server 2012/2016/2019 and its roles/features.
 Knowledge of Networking (such as switches and routers)
 Working knowledge of Windows 10 is essential, OSX a bonus.
 Must be able to work with minimal supervision within a pre-defined set of procedures.
 Must be able to prioritize own workload and complete requests on time.
 Needs excellent communication skills with all level of employees.
 Must be able to liaise effectively with third party suppliers.

Desirable skills and experience
 Bachelor’s degree desirable (or equivalent 5-7 years’ work experience)
 Good understanding of MDM solutions
 Good working knowledge of MS Azure
 Good understanding of security considerations
 Working knowledge of DHCP, DNS, NetBIOS, Active Directory Policies Firewalls, Routers, VPN
 Network +, A+ and ITIL foundation certifications Desire




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ABOUT CALANCE


recruiting@calance.com
Mission Viejo, CA ~ (800) 732-4680
Atlanta, GA ~ (888) 732-4680


Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service,
Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India,
Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.


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