Calance Job Opening

Job TitleDesktop/Deskside Support (Level III) - ID:39610
Duration6 Months
Start DateASAP
Job SkillsCisco, VMWare, Servers, Switches, LAN/WAN
LocationJackson, TN
Date Posted09/22/2022

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FOR IMMEDIATE DETAILS about this position, please contact ANY of us:

Recruiting Contacts:
SUMIT KUMAR: (714) 576-7031 //
KIANA AREVALO: (469) 325-3712 //
AGAM SHARMA (972) 607-9222 //

** We will NOT accept 3rd Party (C2C) Contractors **

Position: Desktop/Deskside Support (Level III)
JOB REF#: 1132663
Duration: 6+ Months (On-going Contract)
Location: Jackson, TN 38031 (on-site only)
Rate: Open/Market Rate (W2 ONLY)

L3 Deskside Support Tech will support IT Infrastructure and Services by supporting, validating and documenting processes necessary to maintain production network architecture.  The L3 role will play a key role in supporting Cisco network switches, troubleshooting Windows 10 operating system, supporting MS Office 365 and ensuring the network infrastructure is reliably deployed and in good working order during operating hours.  This individual is responsible for documenting the processes necessary to maintain IS environment and understanding the technology solutions that are used to support the execution of these business processes.  The successful L3 resource will also

• Perform superior problem solving and troubleshooting skills at the System Engineer level (L3).
• Communicate technical concepts to non-technical business users and have the technical depth to also communicate effectively to other internal IS Groups
• Possess the ability to work independently with minimal management supervision.

• 3+ years providing Level III Deskside Support, installing and troubleshooting desktops, laptops, and servers
• Must have experience in maintaining Cisco switches
• Technical proficiency in installing, troubleshooting and resolving problems of various software on Windows 10 Operating system
• Experience working with VMware vSphere.
• Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, Cisco switches, disk drives, and memory, etc.
• Experience working with various levels of technical individuals at remote locations to resolve problems or in implementing on new switches or Servers preferred.
• Experience using a ticket management system for work prioritization and daily workload management
• Ability to create clear and concise documentation
• Good written and oral communication skills are required.
• Ability and confidence in making system recommendations and providing excellent customer support.

• ITIL, CCNE and/or MCSE certifications are desired.
• Experience or knowledge of CRAC/HVAC Units and UPS preferred.
• Experience on AirWatch/iPhone support is an in advantage
• Experience and/or knowledge of PLC’s a plus

Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plan (Cigna)
- HMO/PPO Dental programs (Cigna)
- Vision - VSP (Vision Plan Summary)
-  Voluntary Life, Short (STD)/Long Term (LTD) Disability and Voluntary plans
- 401K VOYA Retirement vesting program
- Paid Bi-Weekly/Direct Deposit

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Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service,
Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India,
Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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