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Calance Job Opening

Job TitleMid and Senior Level Desktop Support Engineers - 100% onsite - ID:39083
Duration6 Months to Hire
Start DateASAP
Job SkillsDesktop
LocationWest Los Angeles, CA
Date Posted06/14/2022

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Job Summary

Our client is seeking a talented and passionate IT Support Analyst I to join its team. The Information Technology Department is responsible for supporting and maintaining the technology of the Institute. The Institute is made up of a diverse group of innovative and talented professionals who work in a fast-paced environment that provides ongoing support to research projects, patient care, lab research and administrative operations.

The IT Support Analyst I is responsible for performing the following job duties:

Job Accountabilities:

Delivering white glove customer support is a must. Surpass expectations and create a delightful experiences
Manage and respond to incidents, problems, and requests via in-person assistance, Slack, email and phone including remote support for individuals unable to work from the office
Follow specific processes and guidelines to ensure that tasks are documented, tracked, and completed both consistently and efficiently
Troubleshoot and resolve problems to satisfy requests
Conduct any necessary research and on the job training to resolve incidents in a timely and efficient manner
Follow up on open requests to ensure proper response and satisfactory resolution, keeping detailed documentation regarding problems and solutions, while keeping the customer updated on the status and resolutions times.
Support the maintenance of the core-services infrastructure hardware assisting and escalating to our internal and remote engineers (Avaya, AT&T, and all other technology service provider support teams)
Perform installation, configuration and support of the hardware and software (i.e., Mac, Windows, MS office) supported in the environment, to include but not be limited to imaging new systems and setting up new workspaces to supporting a Zoom meeting between colleagues
Identify opportunities for improvement in the team and company environment, demonstrating initiative to address and resolve them; from making sure the workplace is clean and professional to identifying recurring failures and notifying the appropriate product owner
Supporting multiple owned and third-party cloud-based applications and promote adoption and training of these services
Support enforcement of security standards (HIPAA, antivirus, firewall, patching, and two-factor authentication) as well as performance to the best practices of information technology and information security principles



Qualifications:
1 to 2 years IT support experience on a corporate service desk or in another technical support role
Must be able to work onsite
Excellent writing, communication, and interpersonal skills
Strong analytical, troubleshooting, and problem-solving skills
Demonstrated knowledge of PC hardware, software, components, and basic troubleshooting, Windows networking, LAN/WAN, DNS, TCP/IP, Active Directory system administration tasks, and mobile device support proficiency in Microsoft products and operating systems, certifications preferred
Familiarity with resolving remote connectivity issues
Ability to deal with multiple priorities in a fast-paced environment

ADDITIONAL INFORMATION

Preferred Education: Bachelor’s Degree in computer sciences, computer engineering or related field of study.

Preferred Experience:
Experience in supporting IP based phone systems (Avaya)
Experience in onboarding and training new staff on the use of our core services
Experience in supporting a healthcare clinic using an EMR (Epic)
Experience in supporting a research lab environment
Experience in scripting, application packaging and automating services and processes
Experience using ticketing systems for managing IT support requests, asset and change management
Knowledge and experience with MobileIron for windows and mac administration, imaging, and deployment
Recommended certifications: MCSE, MCP, ITIL, CompTIA A+, CompTIA Network+, HDI Support Center Analyst or HDI Desk Analyst
Knowledge of Okta administration
Experience in a clinical or research setting.
Operational experience with systems information security handling, management, or administration requirements




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ABOUT CALANCE


recruiting@calance.com
Mission Viejo, CA ~ (800) 732-4680
Atlanta, GA ~ (888) 732-4680


Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service,
Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India,
Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.


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