Calance Job Opening

Job TitleHelp Desk Analyst 1 - ID:38209
Duration7 Months
Start DateASAP
Job SkillsHelp Desk, Apple, iOS, MS Outlook, MS Office, Windows
LocationConyers, GA
Date Posted11/18/2021

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Our client, a leading provider of computing, applications management, IT procurement, network, and telecommunications services to public organizations, is looking to hire a Help Desk Analyst I.

Key Responsibilities
. Provides technical assistance to both internal and external customers for tier one issues.
. This position requires handling a high volume of calls in a call center environment focused on customer service.
. Internal customer support involves troubleshooting hardware, software, and connectivity issues.
. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses.
. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
. Oversee the daily performance of computer systems and applications.
. Answer user inquiries regarding computer software or hardware operation to resolve problems.
. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
. Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Requirements and Skills
. High School diploma or GED
. Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.

Preferred Qualifications
. 1+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
. Knowledge of Apple iOS

Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.

Calance - the place to grow.

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Atlanta, GA ~ (888) 732-4680

Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service,
Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India,
Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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