Calance Job Opening

Job TitleHelp Desk Support I - ID:38185
Duration7 Months
Start DateASAP
Job SkillsHelp Desk, Mobile, IOS, Android, Google Play, Apple, Amazon Web Store
LocationLakewood, CO
Date Posted11/16/2021

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Our client, a leading provider of computing, applications management, IT procurement, network, and telecommunications services to public organizations, is looking to hire Help Desk Support I.

Key Responsibilities
. Provides mobile application (iOS and Android) support to the citizens of Colorado.  
. The support will be for a new application currently being built. The incumbent responds and provides assistance for support requests via phone and emails.
. They identify, research, and resolve technical problems associated with the mobile app.  
. They document, track and monitor customer support requests to ensure a timely resolution.
. They utilize personal experience, documentation and pre-established guidelines to perform the functions of the job.

Requirements and Skills
. Experience with iOS and Android operating systems,  functionality and ability to troubleshoot, reproduce and report on problems.  
. Use of tools and diverse mobile devices makes and models
. iTunes as well as Apple and Google Play Store.  
. Knowledge of networking, wifi,  firewall limitations, and experience troubleshooting or communicating errors related to this functionality.
. Excellent communication skills
. Customer service skills to field and support both the public and interagency relationships. Including supporting and making recommendations for ADA and UI/UX user interfaces.  
. Bilingual English Spanish a plus, but not required.
. Jira Ticketing system experience
. Amazon Web Service - Chat and Connect experience
. Work Non-Traditional Hours

Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.

Calance - the place to grow.

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Mission Viejo, CA ~ (800) 732-4680
Atlanta, GA ~ (888) 732-4680

Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service,
Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India,
Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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