Calance Job Opening

Job TitleDesktop Support Specialist - ID:37499
Duration12 Months
Start DateASAP
Job SkillsDesktop Support, Computer Support
LocationGeorgetown, DL
Date Posted07/22/2021

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Our client, a leading provider of computing, applications management, IT procurement, network, and telecommunications services to public organizations, is looking to hire a Desktop Support Specialist.

Key Responsibilities
. Responsible for the execution of client Service Desk contact, problem, incident and request management policies and procedures.
. Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
. Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
. Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
. Responsible for logging incidents and problem resolution activities into a computerized tracking system.
. Responsible for maintaining a robust and accurate knowledge base repository.
. Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
. Responsible for generating help desk related performance statistics, as required.
. Responsible for training support staff, as required.
. Responsible for performing other tasks, as assigned.

Position resides in Georgetown Delaware and has frequent travel requirements to Milford and Dover (not reimbursed)

Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.

Calance - the place to grow.

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Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service,
Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India,
Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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