Calance Job Opening

Job TitleTelecom and Wireless Support Specialist - ID:37494
Duration12 Months
Start DateASAP
Job SkillsTelecom, Wireless, Desktop Support, HVS, VOIP, Workspace One, Airwatch, MDM
LocationAugusta, GA
Date Posted07/22/2021

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Our client, a leading provider of computing, applications management, IT procurement, network, and telecommunications services to public organizations, is looking to hire a Telecom and Wireless Support Specialist.

Key Responsibilities
. Troubleshoot hardware and service problems iOS devices and hotspots.
. Process Wireless Device request that are submitted through the Work Order Request Manager System. Managing the following sites, Central State Hospital, Southwest State Campus, Region Four, East Central Regional Hospital Augusta and Gracewood, Region Two, West Central Georgia Regional Hospital & Region Six.
. Managing the lifecycle from beginning to end and or steady state status for TDM (Time Division Multiplexing) Basic and Premium Phone management for, Central State Hospital, East Central Regional Hospital Augusta and Gracewood, Region Two.
. Manage lifecycle from beginning to end and or steady state status. Submit IMAC (Install Move Add Change), TDM (Time Division Multiplexing) request via the service catalog (Service Now) for Basic and Premium Phone management. This includes HVS/VOIP.
. OpEasy HVS/VOIP console management for reporting and provisioning.
. Clearspan HVS/VOIP console management for handset feature changes as well as passcode resets
. Coordinate LAN request - will ensure that requirements and specifications are provided and submitted properly.
. E-911 Management for HVS/VOIP.
. Resolve customer wireless device issues and questions.
. Resolve customer Telecom issues and questions.
. Assist in creating mobile device management policies in Workspace One/AirWatch.
. Perform user profile set up for all wireless devices in the Workspace One/AirWatch console based on site location and organization level.
. Provide basic to highly complex technical support for activation, set up, configuration and usability questions for end users for Telecom and Wireless Support.
. Perform Asset inventory, tracking and reporting in the Workspace One/AirWatch console.
. Assist with monitoring the Workspace One/AirWatch MDM console and make necessary modifications.
. Update and create MDM user guide and help tools for all wireless device users.
. Backup for technical assistance and set up for the boardroom and network copiers.
. Backup for monitoring audio/video systems and ensure the equipment is operating properly and assist customers with their technical support needs.
. Backup and assist with implementation and provide technical support for copier document solutions.
. Assist with mobile device deployment.
. Assist in monitoring the wireless support mailbox for customer support.
. Assist with end user training sessions for audio video, mobile devices, and network copiers.
. Provide weekly reporting on day-to-day activities.
. Provide monthly reporting for devices that are not being used.
. Provide technical support to users in an assigned office/geographic area.
. Other special projects as assigned.

Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.

Calance - the place to grow.

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Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service,
Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India,
Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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