Calance Job Opening

Job TitleSenior Unified Communication Engineer - UCCE - ID:37493
Duration5 Months
Start DateASAP
Job SkillsCIsco UCCE, ICM Scripting, CVP Call Studio
LocationLos Angeles, CA (Remote)
Date Posted07/22/2021

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Our client is seeking an Senior Unified Communication Engineer (UCCE). Please review the job description and if interested, apply within.

Job description
Job Description: The Sr. UCCE Engineer will help support all administrative and planning aspects of Contact Center and Voice technologies to include Cisco UCCE, ICM Scripting, and CVP Call Studio. Participate in planning and project meeting for the installation of new technology functionality, application configuration, and the design of telecommunication roadmap of devices and services. Adhere to standard operating procedures (SOP’s) to guarantee a stable environment. Work closely with business units/end-users, and vendors resulting in solutions for L.A. Care’s growth and success. Help with monthly telecommunication system risk analysis and assessment reports. Provide the above mentioned support in a 24x7 operation.    Primary responsibilities include:  · Develop complex CVP & ICM scripting  · Administration and monitoring of Contact Center/Voice technologies which include Cisco UCCE, ICM Scripting, CVP Call Studio, Finesse, Nobel Dialer, Jabber, WebEx, RightFax, Cisco Universal Call Manager · Work closely with business units/end-users, and vendors resulting in solutions for L.A. Care’s growth and success. Collaborate with the Help Desk.   QUALIFICATIONS & REQUIREMENTS
EDUCATION/TRAINING: · Bachelor’s degree in Engineering & Networking or related discipline or Cisco CCNA Certification.    REQUIRED EXPERIENCE: · 5 to 8 years of progressive hands-on experience in Cisco Unified Communications with a focus on CVP or UCCE · Demonstrate working knowledge in NICE voice and screen recording technology · Demonstrate working knowledge of telecommunications equipment and software, i.e. Cisco Application suite · Experience in document management using SharePoint.  · Experience in creating the technical design documents using MS Visio.  · Experience in ICM/CVP scripting. · Experience in troubleshooting issues providing efficient resolutions that minimizes downtime. · A team player with excellent written and verbal communication skills and strong organizational skills.  · Must have a service-oriented attitude with excellent problem solving and analytical skills.  · Ability to work independently, self-motivated, and highly focused are required.  · Ability to thrive in a changing environment. Ability to manage multiple projects with multiple priorities.    REQUIRED EXPERIENCE: 4 years ICM & CVP Scripting   

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