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Calance Job Opening

Job TitleDesktop Support Specialist - ID:37490
Duration2 Months
Start DateASAP
Job SkillsHelp Desk
LocationDover, DL
Date Posted07/21/2021

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Our client, a leading provider of computing, applications management, IT procurement, network, and telecommunications services to public organizations, is looking to hire a Desktop Support Specialist.

Key Responsibilities
. Troubleshoot, resolve and manage tier 1, IT support issues over the phone.
, This position is customarily a first shift position, but the candidate must be willing to other shifts as needed. Initially this will be a remote support position, the candidate must have access adequate access to the internet and an appropriate workspace to work effectively.
. The technician will be provided the necessary hardware to perform the required duties.
. If at some point, the candidate will be required to report on site.
. This role will be based in Dover DE.

Requirements and Skills
. 2 to 4 years of helpdesk and/or desktop experience. Preferred Education: A+ Certification and Network + Certification or demonstrated equivalent.
. Support, by phone. - Specialists perform basic troubleshooting of network connectivity and infrastructure issues.
. Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues.
. Basic troubleshooting of LAN/WAN issues -Remote troubleshooting of desktop issues
. Thorough documentation and (when necessary) escalation of all incident tickets, utilizing our Service Delivery Tool (Service Now)
. Assess, report and communicate between all parties for problem resolution (including, but not limited to, field support deployment).
. Proactive responsiveness to time sensitive issues. -Escalate complex issues as necessary -This is a diverse business process environment that requires independent critical thinking.
. The Desktop Support Specialist provides day to day help desk support for the customer base of the client.
. Responsible for the execution of DTI Service Desk contact, problem, incident and request management policies and procedures.
. Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
. Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
. Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
. Responsible for logging incidents and problem resolution activities into a computerized tracking system. Responsible for maintaining a robust and accurate knowledge base repository.
. Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
. Responsible for generating help desk related performance statistics, as required.


Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.

Calance - the place to grow.
www.calance.com




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recruiting@calance.com
Mission Viejo, CA ~ (800) 732-4680
Atlanta, GA ~ (888) 732-4680


Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service,
Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India,
Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.


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