Calance Job Opening

Job TitleTransportation Call Center Contact Agent - ID:37483
Duration4 Months
Start DateASAP
Job SkillsCall Center
LocationAtlanta, GA
Date Posted07/20/2021

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Our client, a leading provider of computing, applications management, IT procurement, network, and telecommunications services to public organizations, is looking to hire a Transportation Call Center Contact Agent.

Key Responsibilities
. Monitor answer telephone system and take calls from Parents, Schools, Citizens
. Make return calls to Parents, Schools and Citizens.
. Log all reported incidents, Fulfillment Requests (Service Requests) and attempt to resolve issues at 1st contact
. Escalate incidents as dictated.
. Track and follow-up on incidents escalated to technical teams to ensure issues are resolved promptly and closed
. Remotely connect to user computers and assist with resolving issues as necessary.
. Perform proactive support activities including but not limited to:Provide support for APS IT projects (as needed).
. Installing and setting up Air Watch on mobile devices
. Ensuring that antivirus software installed on all machines and scans are completed routinely.
. Update user and asset information in database (as necessary)
 . Follow established processes and procedures. Report to IT any suggestions that will improve process or make
support easier or more efficient.
. Maintain exceptional customer service posture at ALL TIMES.
. Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes.
. Record and submit checklists or other documentation as may be required.

Requirements and Skills
. 3+ years' work experience (minimum) … 5+ years preferred:
 . Strong customer service skills and phone etiquette
. Maintain confidentiality
. Prior experience with data entry on databases important
. Prior experience in a call center preferred.
. Must have clean criminal record with the ability to pass finger-print background check
. Must be authorized to work in the Unites States.
. Must be able to speak excellent English and Spanish.

Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.

Calance - the place to grow.

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Mission Viejo, CA ~ (800) 732-4680
Atlanta, GA ~ (888) 732-4680

Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service,
Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India,
Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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