Calance Job Opening

Job TitleDeskside/Help Desk Support Technician (Level II) (Part-time) - ID:37480
Duration6 Months
Start DateASAP
Job Skills0365, PC’s, laptops, mobile devices
LocationPlymouth, MI
Date Posted07/20/2021

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FOR IMMEDIATE DETAILS ABOUT THIS POSITION, contact ANY of us direct, referencing the JOB# below:

Contact any of us:
SUMIT KUMAR: (714) 576-7031
KIANA AREVALO: (469) 325-3712
JOANNE SMITH: (469) 298-9115
SHERRIE KRAUS: (469) 996-9697
E M A I L:


Position: IT Support Technician (Part-time)
Job #: 37473
Duration: 6+ Months (contract)
Location: Plymouth, MI 48170 (onsite only)
Rate: Open, depends on exp level (W2/C2C)

Are you looking to make some extra income? We are seeking to hire a part-time technician who can support our client on average 8-18 hours per month, mostly for when staff go on vacation, are out sick or have emergency situations. This person will be on-call and you must be able to work onsite.

The IT support technician role is a key role in our Infrastructure & Operations organization. The Support Technician will be responsible for desktop & server-side management with a primary focus on providing technical onsite support as needs arise. They will reporting to the IT Manager you will understand networks across multiple sites and be on hand to advice on solutions to ensure the smooth running of our client operations. This is a hands-on role where the requirement to support users face to face is a vital requirement.

Key Responsibilities:
• Provide Day to day support for desk-based and remote users.
• Administration of user accounts and security permission's on various platforms.
• Support and Administration for O365.
• Providing Helpdesk/Web support through email tickets and telephone to users.
• Ownership and management of all calls taken, including responsibility for the resolution, escalation and final call close.
• To advise all company staff on the effective use of IT facilities to meet their business needs.
• To administer all aspects of the local IT infrastructure including communications, office equipment, PCs, peripherals, software, networks and servers.
• To follow and apply IT policies and procedures accordingly.
• To escalate IT issues as appropriate to a Senior IT Management
• Laptop imaging, software installations and configurations including Operating System.
• Monitor and support live video conferencing.
• Hardware rollouts and refreshes.
• Provide support for Telecom and mobile devices.
• Provide coaching to end users.
• Plan and implement staff relocations around the office
• Local server installation/changes.
• Active Directory User Maintenance File Systems, Directory Structures and User Rights
• Configuring desktops/laptops/printers.
• Maintaining asset register and audit checks.
• Installing, troubleshooting and maintaining printers

• 2+ years providing 1st/2nd line support of IT related issues covering PC’s, laptops, mobile devices, telephony and networking.
• Experience using/supporting and administering O365.
• Working knowledge of Server 2012/2016/2019 and its roles/features.
• Knowledge of Networking (such as switches and routers)
• Working knowledge of Windows 10 is essential, OSX a bonus.
• Experience with MDM and end point security
• Must be able to work with minimal supervision within a pre-defined set of procedures.
• Must be able to prioritize own workload and complete requests on time.
• Needs excellent communication skills with all level of employees.
• Must be able to liaison effectively with third party suppliers.
• Education: High School graduate

Desirable skills:
• Bachelor’s degree desirable (or equivalent 5-7 years’ work experience)
• Good understanding of MDM solutions
• Good working knowledge of MS Azure
• Good understanding of security considerations
• Working knowledge of DHCP, DNS, NetBIOS, Active Directory Policies Firewalls, Routers, VPN
• Network +, A+ and ITIL foundation certifications Desired

Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plan (Cigna)
- HMO/PPO Dental programs (Cigna)
- Vision - VSP (Vision Plan Summary)
- 401K VOYA Retirement vesting program

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Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service,
Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India,
Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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