Calance Job Opening

Job TitleSr. Support Technician - ID:36880
Start DateASAP
Job SkillsNetwork, Help Desk, Field Support, Printer/Peripherals troublshooting, A/V Setup and Troubleshooting, Network+, A+, Cyber Security Knowledge, Software/Hardware INstall and Troubleshooting, User Training, Executive-level support
LocationDallas, TX
Date Posted04/08/2021

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Our client is looking to hire a Sr. Support Technician. The right person will be responsible for providing end user support and software, hardware, and network assistance to internal users within a highly-successful team. Relies on experience and judgment as well as pre-established procedure and instructions to identify, research and resolve technical problems presented through Help Desk tickets. Documents, tracks and monitors the problem to ensure a timely resolution.

Key Responsibilities:
Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
Work with Laptops, PCs, MACs, and peripherals
Triage Level I and Level II trouble tickets
Resolve print, network and connectivity issues
Interface with infrastructure, database, and development personnel
Actively contribute to ongoing process improvement
Performs other duties or special projects as assigned
Ability to complete multiple simultaneous projects in a timely manner
Make regular changes in both Active Directory and Office 365 environments

4+ years customer support/help desk experience
Strong communication, interpersonal, and analytical skills
Ability and desire to provide excellent customer-service
Ability to work independently and communicate clearly in a dynamic environment
Knowledge of and experience working with cellular support (Android and ios)
Knowledge of and experience working with Windows, MAC
Knowledge of and experience working with Citrix
Knowledge of and experience working with stringent SLAs
Knowledge of and experience working with cellular support (Android and ios)
Knowledge of and experience working with virtual support
Knowledge and experience with Windows OS (Windows 7, Windows 10)
Knowledge of and experience working with Remedy
Knowledge of and experience working with SCCM
Experience with detailed documentation and ticketing

CompTIA A+ and/or Security+
Microsoft Certs

Position is located in Dallas - onsite 100% of the time.

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Mission Viejo, CA ~ (800) 732-4680
Atlanta, GA ~ (888) 732-4680

Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service,
Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India,
Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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