Calance Job Opening

Job TitleCustomer Care Rep - ID:36877
Duration2 Months
Start DateASAP
Job SkillsHelp Desk
LocationRemote, GA
Date Posted04/16/2021

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Our client has TWO projects with TWO clients and they are looking for 100 people to join their team for remote customer care support positions. The position is a hybrid position – some customer service, some upselling, and some customer technical assistance.

Is this YOU? Yes? Then send us your resume.

Clients: Two Projects at the same time; Bank One and Bank Two…. For great performers, we will retain them and place them elsewhere within the call center)

Number of Positions: 100 (Remote positions … can work anywhere but must work in scheduled time-zone and schedule provided. Must have a dedicated space with no distractions. Must have access to reliable internet access for their remote workspace.

Equipment: Client provides equipment.

Training: One week paid training – M-F 10:00am – 6:30pm EST

Work Schedules: Assigned work schedules will vary.

Provide online support, such as password resets & site navigation, balance info, updating personal info, service fees, updating banking info, etc.
Research customer inquiries using existing company resources.
Use a computer system to track information, questions, answers, and product orders.
Promote and maintain positive customer relations using Service Excellence techniques.
May perform minimal selling and promotion of products and services
Under direct supervision, respond to routine inquiries through phone or e-mail contact with customers and prospects about the Company's products or services.

Minimum one year experience in a high-volume call center
Call Center tasks, so prior high-volume phone work is preferred, however, if you have strong retail experience and you are interested in call center work, we will consider you.
Demonstrated ability to take independent initiative
Intermediate proficiency with Windows-based software programs (i.e. MSWord, Excel)
Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
Strong customer/client focus with the ability to resolve issues with a positive outcome
Comfort working in a fast-paced, high-volume office setting with great attention to detail

Who is Calance?
Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.

Calance - the place to grow.

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Mission Viejo, CA ~ (800) 732-4680
Atlanta, GA ~ (888) 732-4680

Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service,
Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India,
Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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