Calance Job Opening

Job TitleDesktop Support Analyst - ID:36103
Duration3 Months
Start DateASAP
Job Skills• Ability to multitask in a face-paced environment
• Technical Support Tier II
• Finish the project successfully
• Enterprise or large scale environment is a plus
• Be able to communicate effectively and professionally with different depts within the organization, esp the ones who they will be supporting
• Windows 7 and 10 Support and troubleshooting experience
• Microsoft Office support
• Know to how follow directions effectively
• Experience with installing, patching, maintain backups/restoration, adding/removing users when needed
• Software installation experience, specifically with Win10
• Excellent customer service skills and documentation skills
• Some networking is a plus to have
LocationSan Diego, CA
Date Posted09/10/2020

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• A minimum of 3 Years of Windows Computer Support and troubleshooting
• Experience with production deployments
Performance monitoring, troubleshooting, and tuning skills
• May perform routine system administration activities such as adding/modifying/removing user access, installing upgrades and patches, maintaining backups and restores, maintaining spreadsheets, etc.
• Ensure IT controls are in place and effective to satisfy internal policies and regulations.
• Help to fulfill requests ranging from employee moves to software installations.
• A positive attitude and excellent customer service skills.
• Good networking fundamentals a plus.
• Ability to function well within a team.
• Self-motivator with ability to work independently
• Ability to multitask and triage in a fast-paced environment
• Results-oriented

• 3+ years of experience in Desktop Support, Helpdesk Support, Technical Support
• Technical Support Level II, A+ or MCP certification is a plus to have
• Windows 7, Windows 10
• Microsoft Office Support - Word, Excel, Access, PowerPoint, Outlook, etc.
• Knowledge of computer hardware and software, as well as basic networking to enable effective troubleshooting
• Experience with general desktop management applications used for patch management, system imaging, software deployment, and remote management. Mainly replacement work will be done, no need for imaging work for project.

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Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service,
Security, SAP, Project Control Integration and IT Staffing.Operating in the United States and India,
Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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