Calance Job Opening

Job TitleDeskside Support Technician (L2/3) - ID:35876
Duration9 Months
Start DateASAP
Job SkillsCisco multilayer Switched networks, servers and data center infrastructure, CISCO, Active Directory, VMWare
LocationSan Antonio, TX
Date Posted07/02/2020

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FOR IMMEDIATE DETAILS ABOUT THIS POSITION, contact ANY of us direct, referencing the JOB# below:

Kindest Regards:
KIANA AREVALO: (469) 325-3712
JOANNE SMITH: (469) 298-9115
SHERRIE KRAUS: (469) 996-9697
JUSTIN MATLIN: (469) 209-5915
SUMIT KUMAR: (949) 860-4718
E M A I L:


** We CAN'T accept any C2C/INC/1099 consultants, W2 ONLY**

Position: Deskside Support Technician (L2/3)
JOB REF#: 868428
Duration: 9+ Months (On-going Contract)
Location: San Antonio, TX 78264 (On-site only)
Rate: Open/Market Rate (W2 ONLY/H1B Transfer)

As a 1st tier premier vendor and we have been asked to identify candidates for the position below. We currently have 70 consultants billing with this client nationwide and have been awarded Supplier Of The Year 5x with this client. The average consultants is on project between 2-5 years. All work must be performed on-site (no remote work offered) and you must be available for a face to face interviews.

Deskside Support Technician (L3/L2) is responsible for installing and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment.

Setup/configuration/installation/troubleshooting of:
• Desktops
• Laptops (Lenovo, Panasonic)
• Mobile devices (smartphones/tablets)
• Printers & plotters
• Servers
• Applications

Daily Tasks:
• Provide local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems
• Provide detailed, clear daily and weekly status & timely problem reports as well as manage and prioritize Incident and Request tickets.
• Provide ongoing support of Windows operating systems and Windows applications: Outlook, Excel, Word, Power point, MS Project
• Provide Client-side support: PC HW/SW installation and troubleshooting, Printers, Bar code scanners, Video conference, mobile computing, and communication devices
• Provide Server support (Windows/Unix), Active Directory administration, implementation/refresh of server hardware and network infrastructure
• Daily monitoring, troubleshooting & administration of Cisco multilayer switched networks, servers and data center infrastructure
• Coordination with Regional/Local IS teams and 3rd party vendors to support IS projects, incidents and requests
• Support workload is typically 70% end-user HW/SW and 30% infrastructure.

Schedule Requirements:
• Ability to provide issue resolution off-hours as needed, both onsite & remotely 24x7
• May require working 45-50 hours/week
• Rotating shifts: monthly rotation of one of the 4 shift bands below is required

Must be open to a rotating night shift:
• Shift A: M-F 6:00am - 2:45pm
• Shift B:  M-F 7:00am - 3:45pm
• Shift C:  3:00pm - 11:00pm
• Shift D: 11:00pm - 6:45am
• Weekends as needed

• 5+ years of experience providing Level II/III Desktop Support for desktop, laptop, Netorks and Servers for LAN/WAN networks
• Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote-control tools
• Experience troubleshooting & administration of Cisco multilayer switched networks, servers and data center infrastructure.
• Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
• Knowledge of TCP/IP, DNS, WINS, DHCP
• Working knowledge of Cisco standard protocols, including Cisco Works, management of IOS & CATOS code backup/configuration/restore
• Experience in Service Mgmt, Change Mgmt., Outage & Problem Management and other ITIL-based best practices
• Setting up and maintaining Mobile devices (smartphones/tablets)
• Excellent troubleshooting, problem solving & root cause analysis skills
• Education: Bachelors Degree

Other Skills:
• Must be able to support end-user equipment and infrastructure distributed in a 2.6M sq. ft. facility.
• Can work a rotating shifts - Schedule based on work time schedule changes, may require working 45-50 hours/week.
 • Ability to lift 50 lbs.
• Availability to provide 24x7 on-call coverage.
• Ability to work flexible hours and overtime
• Ability to climb ladders and staircases to access IT equipment

Preferred/ Nice-to-haves:
• Supporting/troubleshooting Business & Mission Critical applications in a large corporate/manufacturing environment
• SQL Server database administration (backups, security, monitoring, etc.)
• Cisco Voice over IP hardware/software/server operation/configuration
• Data Center and site infrastructure (Power/UPS, HVAC, cabling, etc.) knowledge/proficiency is highly preferred
• Certifications: A+, Lenovo/HP PC repair, MCSE and other certifications

Calance Consultant Benefits Offerings:
- H1B Transfer/Green Card Processing Available  
- EPO/PPO Medical Plan (Cigna)
- HMO/PPO Dental programs (Cigna)
- Vision - VSP (Vision Plan Summary)
-  Voluntary Life, Short (STD)/Long Term (LTD) Disability and Voluntary plans
- 401K VOYA Retirement vesting program
- Paid Bi-Weekly/Direct Deposit

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Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service,
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Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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