Calance Job Opening

Job TitleHelp Desk Support - ID:30497
Duration3 - 6 Months
Start DateASAP
Job SkillsMust be familiar with Windows Operating systems
Must be knowledgeable of Microsoft Office products
Must be knowledgeable of DaVita’s non-Clinical applications (e.g Starlearning, Villageweb)
LocationBrentwood, TN
Date Posted01/13/2021

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The Service Desk Specialist I is the centralized customer service position responsible for support of staff and their teammates. Support includes but is not limited to tracking down and providing solutions for identified problems. The objective of this position is to act as a centralized, solution-based resource for their teams to utilize for timely resolution of questions, comments and concerns.

Logging and tracking all inbound issues, problems and requests for service through all entry points
Must be familiar with Windows Operating systems
Must be knowledgeable of Microsoft Office products
Must be knowledgeable of non-Clinical applications (e.g Starlearning, Villageweb)
Must have a basic, fundamental knowledge of IT infrastructure and operations environment
Ability to deal with a wide variety of customers
Ability to listen and understand inquiries and issues
Good verbal and written communication skills
Above average typing speed
Demonstrate problem solving and decision making ability
Communicating with customer, providing status updates, and follow-up ensuring satisfaction
Ability to work in a fast moving and highly monitored environment
Provide on-call support as scheduled during non-business hours

Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.
Associate’s degree in Computer Science/Information Systems (or similar technical major) from an accredited college (Bachelor’s degree preferred)
Six months of related experience
A combination of experience and/or technical certifications may be considered in lieu of the educational requirements
Knowledge of computer, printer, and network troubleshooting and installation procedures
Demonstrated ability to diagnose and troubleshoot Microsoft products
Demonstrated ability to solve issues with healthcare/clinical applications
Commitment to the values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions
Demonstrated ability to work in a team environment as well as independently
Superior customer service skills and phone etiquette
Excellent documentation skills
Ability to work evening , weekend, and holiday coverage as needed and scheduled
Ability to travel up to 5%
Ability to deal with confidential information and/or issues using discretion and judgment.

Min of HS diploma/GED and One-year certificate from college or technical school; or
At least 1 year customer service related experience and/or training; or
Equivalent combination of education and experience

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Calance is a global IT Services firm specializing in end-to-end solutions for Development, Managed Service,
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Calance helps clients bring their ideas and strategies to life through talent, technology and tenacity.

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